Shipping & Delivery
Charleston Amish Furniture proudly ships Amish-made furniture anywhere in the world!
White Glove Delivery Service
When the furniture is shipped to a customer for inside delivery with set up, our professional delivery team will perform the delivery. Charleston Amish Furniture will call the receiving customer to schedule delivery day and time. We will deliver the furniture in a box truck. The two men will carry the furniture to the room(s) requested and set up the furniture (i.e., assemble beds, place hutch tops on hutch bases, etc.).
After unloading and before the drivers leave, the customer must inspect the furniture for any damage. The customer must complete the delivery by making the final payment. Very important, if the delivery receipt has been signed with no issues and the driver leaves, we cannot return at our cost to pick up an item for repair. If the customer is willing to pay for transportation, we will be happy to accommodate the issue in the best way possible. If an issue falls under our warranty, we will be responsible for transportation to repair the item. Product damage is rare; however, if the damage is found, the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact us immediately, and a claim will be filed. The delivery time for the Inside Delivery with Set Up method is approximately 10 days after we receive the product in our warehouse.
Please be sure to inspect each piece of furniture for damage or missing items. A scratch, or even replacement of a door or drawer, minor damage is usually best handled through repairs done at your home and performed by our experts. If your shipment is missing any pieces, have the driver note the shortage on the Delivery Receipt. Advise us of any shortage, and we will trace the shipment. If the shortage cannot be located within a reasonable time, the missing items will be replaced.
Shipping and handling charges are non-refundable.
The furniture is not in cartons or crates, so you will be responsible for bringing appropriate padding material (old blankets, etc.) and a large enough vehicle or trailer. When you are ready to pick up your furniture, please notify the store at least a day in advance. This will allow us to prepare your furniture to be loaded.
All of our deliveries are blanket wrapped, the furniture will not be packaged. The driver will unwrap the moving blankets and take them with him.
Freight & Shipping
Actual shipping charges may be adjusted due to the weight and dimension of some items shipped. We will contact you in such a case. Shipping and deliveries are made following the standard rules and regulations of these respective shippers. Arrival time for standard ground shipments is dependent on the distance of the package destination. Charleston Amish Furniture does not deliver on Saturday, Sunday, or national U.S. holidays. Charleston Amish Furniture does not deliver to post office boxes except in shipments to military bases. Shipping and handling fees are not refundable for any reason.