How ordering, delivery and returns work

We will service your furniture at no charge within ten years of delivery, whether the issue is construction, finish, fabric or a parts defect. After ten years, parts, labor and transportation may be charged, depending on the repair, the age and condition of the piece, and the maker’s warranty.

We honor every maker’s warranty. Terms vary by maker and by component, so ask your furniture specialist about the warranty on your piece.

We accept cash, personal checks, Mastercard, Visa and Discover. Payment in full is due before furniture is released, or on completed delivery.

Built-to-order pieces need a 50% deposit when you place your order. In-stock furniture needs no deposit. For payment plans, see Payment and financing.

If you are not happy with your order, please let us know within three business days of delivery or pickup. Our delivery team will collect it on the next available truck. Returned built-to-order pieces carry a 15% restocking fee.

Upholstery ordered in your own fabric (customer’s own material) is paid in full in advance and cannot be returned.

Rugs, bed covers, mattress pads, arm caps, pillows, decorative pillows and fabric yardage cannot be returned. Fabric protection is non-refundable.

As-is clearance pieces are sold without warranty and cannot be returned, refunded or canceled.

We call ahead to schedule a day and time. Two members of our delivery team bring your furniture into your home, place it in the rooms you choose and handle any assembly, such as beds, hutch tops and shelves.

Furniture travels blanket wrapped rather than boxed, and the team takes the blankets with them. We deliver Monday to Friday, not on weekends or national holidays. Delivery charges are non-refundable, and may be adjusted for unusually large or heavy pieces. We will always contact you first.

We inspect every piece before it leaves us, and damage in transit is rare. Please check each piece before the team leaves. If anything is damaged or missing, note it on the delivery receipt, sign it and call us right away so we can make it right. Missing pieces are traced and, if they cannot be found, replaced.

Minor damage, such as a scratch or a replacement door or drawer, is usually best repaired in your home by our team. Once the receipt is signed with no issues noted and the team has left, we cannot return at our cost to collect a piece for repair, unless the repair falls under our warranty.

Our furniture is not boxed or crated. Please bring blankets or other padding, and a vehicle or trailer large enough for your pieces.